Shipping Policy


  • Once you place your order (and it’s fulfilled by our Restore 24 Nutrition Fulfillment Team), you will receive an “Order Confirmation” email from us *. This email will contain all of your order details, including the order number, shipping address, billing address, and an itemized list of all products you ordered.
  • Once your order has shipped from our fulfillment center, you will receive a “Confirmation” email from us within 12 hours.
  • Before contacting our Customer Service Team, we recommend that you first look all over your property as USPS or UPS may have left your package in a safe location, away from the view of the public. Also, please check with your family members and neighbors to see if they have seen your package.
  • If you live in an apartment complex, your package may have been delivered to either: a “Parcel Locker,” (you should have been given a key by the USPS for this Parcel Locker) or to your Leasing Office or Manager’s Office).
  • If you do not find your package, we suggest contacting your local Post Office or UPS Store. Make sure to give them your tracking number which can be found in your Account Area, and explain that you have not received your package but your tracking shows it was delivered.
  • If none of the above help you, please contact our Customer Service Team at for assistance.

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